We are happy to help return or exchange your order.
Returns are accepted 7 days of receiving your order with the following conditions:
- Bands must be returned within 7 days of receiving your order.
- Bands must be in original condition, include original packaging, unworn and free of any damages unless from a manufacturer defect.
- Sale or discounted purchases are Final Sale.
- We do not accept returns purchased from our retail partners or from our Hang Loose Bands event booths. If you have a return from a store, please contact the store directly regarding their policy.
- Please allow 5 - 7 days for your credit card company to process.
If your return does not meet these conditions we will reach out to you. Please understand we reserve the right to deny a refund if items show signs of wear or damage.
Making a Return:
- Pack your bands and drawstring pouches in a secured envelope.
- Enclose a copy of your receipt or order number.
- Mail to the address below:
Hang Loose Bands/Returns
1269 Penman Drive
Jacksonville Beach, FL 32250
Once we receive your package please allow up to 3 business days to process. Once processed you will be notified via email.
Feel free to email email@example.com with any questions. We will contact you within 24 hours.